Policies & procedures

Provided below are a list of the current policies and procedures administered by Giggles childminding.

Aims and objectives:

To provide a safe and secure environment for your child. Provide an environment that is clean for your child to play & learn. To provide regular interaction with parents in relation to their child's development and progress in association with National care standards – standard 13.

I will continually assess the service I provide and strive to improve the level of care for the minded children. I will also provide parents with the opportunity to discuss and contribute clear recommendations that may improve level of service. To offer the same current level of service regardless of any particular race, religion or those with special needs.. To ensure all information held in relation to each child adheres to the Data Protection act. Ie: the data is secure, accurate and up to date for each child.

To ensure the activities for on each child are consistently recorded to provide support for development and learning. All data relating to child will be available to the parents and child in question. Provide activities that both educate and aid the child's development both mentally and physically. Stimulate the child's emotional state and imagination through a variety of games and activities as in accordance with National care standards –standard 5.

Encourage and develop each child's behaviour through positive feedback and guidance as in accordance with National care standards –standard 4. Provide the correct stimulus to aid in the child's development of language and communication. Encourage and provide activities that develop co-ordination and dexterity. Provide positive role model for good behaviour, manners and social skills and moral guidance. Provide a healthy diet.

Child Protection

My responsibility as a child minder is to ensure the safety and welfare of all the children in my care, a responsibilities that I take most seriously. In addition I am by law required to adhere to the legislation ( The Children (Scotland) Act 1995) and National Care Standards.

Responsibilities include:

  • Conduct regular risk assessments.
  • Ensure the environment is clean and free from potential hazards.
  • Ensure bullying behaviour does not occur.
  • Conduct appropriate supervision over every child.
  • Notify social work or police should serious concerns occur.
  • Provide a safe nurturing environment for the confidence and well being of every child.
  • Keeping of records in relation to child's well being which may be required by law to share with the appropriate authorities.

In the event that a child fails to appear for their usual session and I received no notification from the parent, then I will endeavour to contact the appropriate parent to discover the reason why the attendance has occurred. Should I have any concerns in relation to the child's safety or well being then the appropriate authorities will be notified.

In the event of a child receiving an injury while in my care I will ensure the parents view an accident form where upon a parent's signature will be required. In the event that I receive a child that has been injured outside of my care I will require a signature from the parent to state the fact and where and how the incident occurred.

Social Care and Social Work Improvement Scotland
Local office - Care Commission, 60 Castle Street, Hamilton, ML3 6BU
Tel: 01698 208150

Complaints Procedure

In the event that you are not happy with the service I provide or have any reason to complain then I would be happy to discuss the matter further.

Most matters can be resolved and are generally as a result of a misunderstanding, however should you require to speak to a third party then the following people can be contacted.

We will endeavour to resolve any complaint within 28 days.

Social Care and Social Work Improvement Scotland - Local office
Care Commission
60 Castle Street
Tel: 01698 208150

Again I'd like to stress your concerns are taken seriously, after all, it's your child. However most of the time we can discuss and resolve your concerns. I consider my self open and approachable and am willing to listen to constructive comments that will improve the service I provide.

If you have any small niggles or what may seem trivial concerns then please don't let them lie, tell me and we'll sort them. A record of the complaint and the outcome will be recorded as required by the Care commission.

Emergency Procedure

In the event of an emergency the children's safety is priority. An emergency may be categorized as flood, fire, gas or anything else that constitutes as a serious risk to the householders and occupants.

In order to make the emergency procedures effective I will conduct regular fire drills with the children and make the drill as part of a fun activity so as not to cause alarm to the children in the case of a real emergency. All details of the drills will be recorded in the emergency evacuation log and monthly records sheet.


  • Sound the alarm – Children will be verbally informed in a calm manner.
  • Evacuate the children from the home using the nearest available exit.
  • Stand in the designated assembly point (across the road directly opposite the house)
  • Contact the appropriate emergency service via mobile phone which will have been carried on my person as part of the procedure.
  • Ensure the children are calm and comforted.
  • Contact the parents or parents emergency contacts to notify of the situation.
  • Provide a safe place for the children to stay until parents can collect them
  • Listen to and follow the instructions of the emergency services
  • Do not return to the building until the emergency services provide notification that it is safe.

The emergency contact and procedures file with contact details will be ready at all times and will be located in an appropriate location (kitchen cabinets). This will be removed upon evacuation of the premises. Smoke detectors will be checked weekly and a record kept of the tests.

Accident / Incident Policy

Each child's safety if essential. However occasionally accidents do occur (a child bumps their head on the floor or scratches their knee). All measures to ensure each child is safe and protected from potential hazards will be maintained. Should any accidents occur then I have written the following procedure that will deal with such a situation:

  • Ensure the child is comforted, reassured and calm.
  • Should the injury be serious then professional medical assistance will be sought ie: local doctors or hospital.
  • Contact the parent immediately if injury are serious.
  • Every accident will be documented in the accident book
  • Parents will be required to sign and acknowledge the record in the accident book.
  • A copy of the report will be placed in the child's folder.

If the incident requires any medical treatment then I will:

  • Inform the SCWIS authorities.
  • Inform the insurance company.
  • Inform Scottish child minding association.

Children's records/contact details

The format for the contact details (see all about me form) consists of a generic form that will be completed by the child minder in conjunction with the parents in relation to the child in question.

The form details will relate to areas such as:

  • Child's name
  • Child's DOB
  • Child's address and tel no
  • Parents contact details – place of work and mobile no
  • Child's emergency contacts and next of kin.
  • Any known medical concerns or conditions – allergies, illnesses etc
  • Child's family doctor contact details – name, address and tel no.
  • Date child started with childminder.


I will ensure that the procedure required to meet the medical needs of a child and the administering of medicines is rigidly adhered to. This is achieved by doing the following:

I will keep written records of all the medicines given to children in my care. This will include the brand name, dosage and the number of time administered. Parents will be informed when a medicine has been administered to their child and will including the time and dosage.

All medicines will be stored either in a secure box with in the top cupboard out of a child's reach and if refrigeration is required, on a top shelf in a secure container out of the child's reach.

Written permission from the child's parents will be required for every medicine to be administered before any medication is given. Dosage of the medication will be clarified with and by the parents.

Medication will only be administered to the child if it is prescribed by a doctor, dentist, nurse or pharmacist. Should the child refuse to take the prescribed medication after all methods of persuasion then the parents will be contacted and advised accordingly and asked for advice.

I will never provide or administer medicines containing aspirin to a child under the age of 16 unless they have been prescribed by a doctor.

Parents must have given the first dosage of the prescribed medicine to their child before being given to the childminder. This ensures that the medicine is safe for the child and has no adverse side effects. The childminder can not administer the prescribed medication to the child if the child has not received the first dose. All medication must be in original packaging with the child's name clearly visible.

Fire safety risk assessment

Fire escapes consist of two main routes from the premises. One through the main front door and the other through the side door. Please see attached floor plans.The meeting point for the evacuation is located on the public footpath of the local golf course that runs adjacent to the cul de sac.

Smoke detectors

The smoke detector is located in the main entrance on the ceiling directly above the bottom step.

Fire escape routine

Please refer to the 'Emergency procedures'

Fire blanket location

The fire blanket will be located in the kitchen at all times. For quick and easy access the blanket will remain on the wall next to the cooker.

In keeping with the fire safety regulations all possible care and attention will be given to ensure the environment is risk free from any potential fire hazards.

  • Sockets turned off and covered with child safety covers
  • Fire guard will be in place should the electric fire be in use
  • Oven switched off at mains
  • Flexes and cables kept out of child's reach

Whistle blowing

At present I intend to work alone rather than as a member of a group or nursery, however on occasion or as the parents of the child see fit I will take the child to their respective toddler or nursery group.

Should I encounter any childminder, nursery staff or related profession acting in such a way as to cause concern in relation to a child's well being, then I will immediately inform the necessary authorities.

Social Care and Social Work Improvement Scotland
Local office
Care Commission
60 Castle Street
Tel: 01698 208150

In addition, should the offence warrant immediate action then the local police force would also be contacted for advice and assistance.

Managing Behaviour Policy

Promoting positive behaviour is very important and I do this by:

  • Providing lots of positive feedback for good behaviour
  • Ensuring each child receives individual attention
  • Providing a good role model as an example
  • Ensuring each child is listened to
  • Giving the child an adequate rewards when earned
  • Provide a good behaviour chart

I endeavour to run a strict but fair environment. Rules are there to protect each child from harm. For example: No running with pencils or pens, no hitting, no bullying or taking without asking. . . and so on.


I will never smack, shake, hurt or humiliate your child. All children misbehave at sometime or another. Here are several methods in dealing with misbehaviour that are implemented if required.

  • Distraction. Change the situation and get the child to do something else.
  • Ignore. Sometimes ignoring the minor infractions is better as its maybe an excuse for attention.
  • Discuss with Child. Try and reason with the child and get them to understand the results of their actions.
  • Time Out. Mainly used after previous methods did not work. Removal of the child from the current activity and sitting them quietly for a few minutes can sometimes calm the child.

If a child misbehaves parents will be notified, generally though the matter will be dealt with at the moment it occurred.


The only time I will ever restrain a child will be for the safety of the actual child or others.

Admissions policy

Regardless of age colour or belief, I do not discriminate and am willing to provide child care for all.

I already drop off and collect my children from Eastfield primary school and therefore am unable to collect minded children from any other school. I addition and as a result of the primary school drop off and pick ups I am only able to cater for pre schools within the same location.

I aim to provide a welcoming environment for all the children that I look after. On occasions and for a variety of reasons, children or parents may not feel that the child is settling in and as a result wish to withdraw the child from child care. This is fair and wholly acceptable and as such I provide parents with a trial period of four weeks to ensure they and the child are comfortable with the quality of service provided.

When parents first approach me for child minding we discuss their needs and any expectations. This involves a friendly discussion concerning the child and any concerns they have, any allergies or medication required. The parents are also provided with a comprehensive overview of the activities and normal routines the child will be involved in on a daily basis.

Parents will also be provided with a welcome pack to provide information on aspects such as diet, nutrition, fees, infection control, admissions, settling in, health and safety, training and no smacking policy. In addition, I also provide a list of forms required by the parents for things such as: photographs, water play(swimming), observation and assessment. Parents are will also discuss aspects of the child's likes, dislikes, behaviours, routines and overall well being to assist in the building of a more accurate assessment of the child.

If possible before the child begins full time child care I like to ask the mums or dads to bring the child along for several short visits to aid in the child's acceptance and familiarization of the new surroundings and myself.

Settling In Policy

I understand that placing a child into nursery or in the hands of a child minder can be somewhat of a stressful experience.

To aid in the transition period I encourage parents to make short visits with their child to familiarize the child with the new surroundings, routine and childminder. This way the child and I can form the start of a relationship.

Some parents even leave their child initially for an hour or two in the first few weeks to facilitate the transition period.In the beginning some parents may encounter emotions of uncertainty and apprehension as a result of leaving their children with a childminder. As a result I aim to provide as much support as possible to ensure the transition is smooth and less stressful. To this end, should any parent wish to contact me at any time then they can telephone whenever they require.

I may not be able to talk for long periods due to supervision responsibilities but I will provide feed back on the welfare and current activities undertaken by the child.

In an attempt to ensure that the transition period is as smooth as possible I would require the parents to provide a profile of their child's likes, dislikes, moods, medical requirements and overall well being. This greatly assists me in providing the child with a more stable environment while building a better relationship with the child.

Continual Risk Assessments

Throughout the year I will conduct on going assessment of the children's environment ensuring any potential risks are documents and dealt with appropriately with repairs or replacements conducted swiftly.

The assessment will encompass the following;

  • Ensuring the safe, hygienic and smoke free environment.
  • Ensuring the environment is kept to a good state of repair and decorated appropriately.
  • Ensuring the premises are secure from intruders and the possibility of children exiting without permission.Ensuring that the recreation areas provide adequate space including outdoor play areas.
  • Ensuring the play equipment is clean and well maintained.
  • Ensuring that appropriate measures are taken to reduce any spread of infection achieved by constant cleaning and good maintenance.
  • Ensuring children are not permitted access to harmful materials.
  • Ensuring internet content is screened should the children use the internet.